Sorry, Login Failed
Sorry. That password-and-username combination does not work. Please hit your browser's BACK BUTTON and try again.
Forgot your Username or Password? Click here.
Here are the most common reasons that you might be here, and what to do about them...
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typo -- some users hit a wrong key while entering. Try copying and pasting.
If you want to be sure you are not picking up any spaces with the password (it's hard to tell, since the password field is encrypted), paste the password into the username field first. Remove any extra spaces, if necessary. Then, cut and paste the password from the username field to the password field.
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case-sensitive -- some folks make entries with their CAP LOCKS key depressed, or otherwise enter a capital letter (ex., "A") when it should be lower-case (ex., "a"). Or vice-versa. Check to make sure that you enter the correct case.
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mixing up username and password -- some enter the username into the password box, and vice-versa. So double-check this, too.
If you are sure you are entering the login details correctly, it could be that your browser is reverting to lower case or an incorrectly saved password. In this case, please delete saved passwords for the login URL. To do this...
In Firefox on a PC...
Go to Tools > Options > Security > click the Save Passwords button > Highlight and click remove for the login URL or click Remove All.
In Firefox on a Mac...
Go to Firefox > Preferences > Security > Saved Passwords > click on the item you want to delete > click Remove.
In Internet Explorer, go to Tools > Internet Options > under Browsing History, click Delete > Check the Password box > remove any checks for items you don't want to delete > click Delete.
In Safari, go to Safari > Preferences > AutoFill > for User names and passwords, click Edit > click on the item you want to delete > click Remove.
In Chrome on a PC...
Click on the wrench icon in the tools menu > Options > Personal Stuff > Manage Saved Passwords > click on the item you want to view or delete > click Show to view the password, or click on the X to remove.
In Chrome on a Mac...
Go to Chrome > Preferences > Personal Stuff > Passwords > Manage Saved Passwords > click on the the item you want to view or delete > click Show to view the password, or click on the X to remove.
In Chrome on Chrome OS...
Click on the wrench icon in the tools menu > Settings > Personal Stuff > Manage Saved Passwords > click on the item you want to view or delete > click Show to view the password, or click on the X to remove.
If you have tried several times and are stuck, send us an e-mail via the form at http://support.sitesell.com/contact-support.html. Include the following info...
- Your name
- Your email address
- Your phone number
- What you thought your username and password were.
We'll get it straightened out for you right away.